Do you offer a warranty?
Yes, we will fix or replace your unit within 6 months of purchase.
Can I use my unit anywhere in the world and still watch?
Yes, as long as you’re able to connect the internet to the high speed of 75 Mbps or higher internet.
Do you offer free shipping?
Free shipping on orders over $100. However, we reserve the right to refuse shipment if you live in a remote location.
What can I do about buffering / freezing?
Reset (disconnect power supply for 5 minutes) both the Internet modem/router and the streaming Box.
Please make sure you have a high speed of 75 Mbps or higher on the download and it should be unlimited.
Check Internet speed by going to www.speedtest.net and clicking Begin test or Go.
WiFi vs Ethernet connection…I recommend ETHERNET. You can use the “Powerline Ethernet Adaptor” to get your ETHERNET connection anywhere in the home.